Frequently Asked Questions

Frequently Asked Questions

Enrolments

Are there any English language requirements?

For students who do not live or come from an English language speaking country, we recommend taking an IELTS course to improve your language to level 5.5 or higher. This can be done alongside our courses. Your minimum level of English may vary depending upon which university you decide to complete your top up qualification from.

Do I need any previous experience and qualifications?

You will need to have an IELTS score of Level 5.5 or above on completion of the course. You can study an English course alongside the course. At Level 4/5, you will require a full secondary education to be eligible to enrol onto the course, and universities will require a minimum age before embarking on the university top-up programme. At level 7, you will require 5 years of managerial experience if you do not have a BA degree. This may vary for various university partners. However, we will look at every application individually and some exceptions may be made.

Will there be an interview?

There is no interview process. You will have to fill out a short application form to make sure you meet the criteria.

How do I choose the best course for me?

Learners should first visit the courses tab to view the range of courses on offer. It’s important you choose a subject you enjoy and will help you reach your goals. Here are some things to consider when choosing the right subject for you:

  • Review the modules within the course: Do they interest you? Are they relevant to your chosen career path?
  • How is the course taught and assessed: Do you have the motivation to study via distance learning? Are you able to work independently?

It is important that learners do not try to extend themselves too far and too quickly, so should ideally choose a path that comfortably moves on from their existing level of skills and experience.

How do I apply for a course?

You can choose your course and enrol online via the application form.  Alternatively, you can call the HCS Enrolments Team on 0121 630 XXXX and they will guide you through the Enrolment process.

Assignments

Do I have to pay for my assignments?

All assignment submissions are free of charge.

Do I receive help and guidance while writing assignments?

Yes – all students are encouraged to arrange an initial 30 minute ‘assignment preparation’ session with one of our tutors. The session will be conducted via Zoom and cover all aspects of assignment writing, particularly key areas that students need to be aware of.

The tutor details are available via the dashboard and will show which areas they specialise in and when they are available. If a student wishes to arrange a session, they can do so directly from the dashboard, specify which topic they need assistance with, or contact our support team at support@hagleyscs.com. Further information is available in the Student Handbook and the relevant course information packs

How do I submit my assignments?

Submissions need to be uploaded to via the dashboard, in the ‘Assignments’ area.

How many words do I have to write for my assignments?

Depending on the course, we recommend students write between 2,000 – 8,000 words for each assignment. You will not be penalised for going over this word count limit as long as the work is related to the assignment question.

When do I receive the assignments?

Assignments are released to students upon enrolment.

How long does the marking process take?

After an assignment has been submitted, our markers will return the results within 14 working days. Once all assignments have been completed and marked, an Internal Verifier will view the work, which usually takes up to 10 working days. After the internal verification has come back and agrees with the initial marking, all of the assignments are sent to the awarding body for external verification. The awarding body will then check all of the work to ensure it is of the correct standard. This process can take up to 30 working days. In total, once you have completed all assignments and had them marked, it can take up to 40 working days to receive your final result.

Costs

Is the online payment taken immediately?

Yes. Once we have received the cleared funds your course material will be released to you immediately.

Is there any financial assistance available?

HCS offers finance options so that you can pay for your course over a set number of months. Contact one of our student advisers for more information about this. UK students may also be eligible for student loans for the university top-up programme. Learners should make enquiries directly to their chosen university.

Are there likely to be any additional costs?

HCS charges no additional fees, and all supplementary learning materials, such as student support, e-books, and short business courses, are included in the overall course price.

What payment options are available?

Payment can be made online through credit/debit card, bank transfer or PayPal, Western Union, as well as through an e-mail payment link sent by one of our advisors.

How much do assessments cost?

Assessments are included with the course purchases.

Credibility

What is an awarding body?

Awarding bodies are also sometimes referred to as awarding organisations or exam boards, but they all mean the same thing. They are all terms used to describe an organisation that designs, develops, delivers and awards the recognition of learning outcomes.  These organisations must all be approved by OFQUAL, The UK Governing body for higher education.

How are universities linked to the modules?

Learners who achieve these qualifications are automatically mapped against a standard UK higher education qualification framework. This is a universally recognised framework of credits. Universities can therefore award credits against the achieved study to give exemptions from large parts of their formal programmes. Our delivery partners have pre agreed arrangements with certain universities to provide credits against programmes either on campus or off campus. This is termed ‘university top-up’.

Personal Details

How do I change my personal contact details once I have given them to HCS?

You can request this by emailing student support at support@hagleyscs.com

I have forgotten my username/password and cannot login to my dashboard, how can I get access?

If learners have lost or forgotten their login details, they can request a new password on provision of their email address.

Email support@ hagleyscs.com for more assistance.

Progression

Will I be able to get through to higher education through HCS?

The programmes are mapped against UK higher education qualifications which are fully transferable to a range of other higher education routes and professional qualifications. On completion of the level 4/5 programme; students will be awarded 240 credits (The first 2 years of an undergraduate degree).

They can then top up to their final year at one of our university partners who recognise the qualification. Similarly at level 7, students gain 120 credits from a total of 180 credits for an MBA. This can also be topped up by our university partners.

What potential job opportunities are there after I finish the course?

Once you successfully complete your final year at university, you will have a full BA degree or postgraduate qualification that will open doors to many career options.

Student Support 

What do I do if I am struggling?

You can seek help from dedicated forums or request tutor help. Students can interact and help each other through the course content and share interesting and relevant links with each other. We also have a dedicated tutor support team all specialising in all course modules.

Can I talk to other students?

All students that have enrolled onto a course can communicate with other students via the ‘Buddy Hub’.

How much support is available for students?

Learners can use the social learning forums without limitation and talk to fellow learners around the world. Tutors will also present webinars on demand which are available free of charge to all students.

Studying

What modules do I need to achieve a qualification?

You need to complete all the modules detailed in your required course option plus all the associated assessments to complete the course and receive the diploma. This will give you the recognized university credits. You can study the modules at your own pace and can purchase more modules at any time.

Do I need a specific computer to study?

As long as you have internet access any computer or tablet can be used to complete online modules and courses. You can also study on your phone with our mobile friendly content.

Can I access my dashboard and study on my mobile and tablet?

Yes, but this will only be accessible with an internet connection. All digital interactivity has been coded for compatibility on touch screens. You can also learn the material by printing it off.

What study materials do I need?

The modules themselves are sufficient for passing the associated assessments. The modules contain additional accessible resources that learners may wish to follow through to enhance their learning and these are provided within the text.  There are also extra learning resources like e books and webinars to aid your study, completely free of charge.

What is a certificate of completion?

When you pass a module or an assessment, a certificate of completion is automatically generated which details: module content, level of study and learning outcomes achieved. It is mapped against formal UK educational quality guidelines defined by OFQUAL. Upon completing all modules, you can then complete assignments set by the awarding body to complete your diploma.

How long will it take?

Learners can learn at a pace that suits them. There are no module or assignment completion deadlines apart from the overall 5 year deadline. Learners can study the modules in any order at any time.

Does my previous study and experience count towards a course?

There are no exemptions or credits within the system of study and you have to study all the modules in order to take advantage of the access route. However, if you think you may be exempt from a certain level, please contact us and we will advise you. We can also help you with your top up enquiries if you have already got the necessary qualifications.

Can I personalise my study?

Students can study the modules in any order and at any pace. To qualify for the university top-up, all of the modules and assignments must be completed.

What do I get when all the modules and assessments are completed?

Learners who complete the full programme are awarded a certificate and official credits. This qualification is recognised by UK higher education authorities and by the university sector. The student can then apply to one of our university partners to complete their degree.

Do all modules have an exam?

All modules have an online assessment. Completion of the requisite number of assessments and written assignments will give the participant a qualification recognised by many top line universities.

How do assessments work?

Assessments are made up of 30 multiple choice questions and last for one hour. There is an assessment at the end of each module. Questions are answered in sets of five to allow for review and editing if required. If a session times out or an issue occurs throughout, the assessment will time out at the point of the previous five questions. Consequently, you will not lose your previous answers. Results are given immediately upon completion. Upon completing all end of module assessments, learners then undertake assignments set by the awarding body to complete the full course.

What is an interactive learning module?

The interactive activities in the modules include tests, exercises and assessments that provide a guide to a learner’s progress through the module.

How can I pay for my fees as an overseas student?

You can make a payment request by emailing our finance team at: finance@hagleyscs.com

Will Hagleys Career Services act as my sponsor for a student visa?

HCS cannot act as a visa sponsor but your chosen university partner can.

Do I need a visa to complete modules/course through HCS?

No visa is required for online study. If a student chooses to take the university top-up programme on campus in the UK, a student visa will be required. Learners should request this through their chosen university.

Can I study anywhere in the world?

Yes – as long as you’ve got access to an internet connection. You can do your studies from anywhere in the world.